Refund Policy

Our refund policy applies to eligible digital product and software license purchases:

Digital Products, Plugins & Software Licenses

• Full 30-day money-back guarantee from the date of purchase
• You may request a refund within the applicable refund period
• Applies to eligible plugins and digital software products, including one-time and license-based purchases

Renewing Software Licenses

• Renewal terms are shown with the applicable product or checkout
• You may cancel future renewal where cancellation is supported by the selected license
• Cancellation prevents future renewal charges but does not automatically refund a completed charge

Third-Party Requirements

• Fees paid directly to third-party platforms or providers are not refundable by xixaSoft
• Customers are responsible for checking stated platform and version compatibility before purchase

Product Support

• Support eligibility follows the terms stated for the purchased product or license
• Support usage does not extend the applicable refund window

To be eligible for a refund, the following conditions must be met:

• Request submitted within the applicable refund window (30 days for products)
• Purchase was made directly through our website or authorized channels
• Reasonable attempt was made to use the product or resolve issues with support
• No violation of our Terms & Conditions

Situations Where Refunds May Be Denied

• Requests made after the 30-day window has expired
• Products used in violation of the license agreement
• Custom modifications made to the product code
• Requests based on functionality that was clearly disclosed as not included in the product description
• Attempts to defraud (e.g., using refund window as free trial repeatedly)

Requesting a refund is simple and can be done in three ways:

Once your refund is approved, processing times vary by payment method:

Refunds are issued to the original payment method used for the purchase. In rare cases, alternative refund methods can be arranged.

For refunded products with license activation:

• Your license key will be deactivated within 24 hours of refund approval
• You must remove and stop using the product on all installations
• Continued use after refund constitutes a violation of our Terms
• Backup files, downloads, and source code must be deleted

In certain circumstances, we may issue partial refunds:

• Multi-domain products: If you used the product on some domains, we may prorate the refund
• Multi-product purchases: Any partial refund is calculated according to the eligible products and amount paid
• License extensions: Eligibility is determined according to the applicable product and license terms

Partial refund amounts are determined on a case-by-case basis and communicated before processing.

Before initiating a chargeback with your bank or card provider, please contact us directly. Most issues can be resolved quickly through our support channel.

Unauthorized or fraudulent chargebacks may result in:

• Account suspension
• License deactivation
• Ban from future purchases
• Legal action to recover fees and damages

Products on Sale or Discounted

Discounted products are eligible for refund at the price paid (not the regular price).

Bundle Purchases

If refunding one product from a bundle, the refund amount will be adjusted based on individual product pricing.

Auto-Renewals

Auto-renewal charges can be refunded within 14 days if you did not intend to renew. To avoid this, cancel before the renewal date.

Force Majeure

In cases of natural disasters, wars, pandemics, internet outages, or other force majeure events affecting digital product delivery or licensing, refund requests will be handled according to applicable law and this policy.

We may update this Refund Policy from time to time. Changes take effect when posted on our website. Refund requests are processed under the policy in effect at the time of purchase.

Significant changes will be communicated to existing customers via email.

For refund requests or questions about this policy, contact us:

We are committed to processing refund requests fairly and quickly. Thank you for choosing xixaSoft.