Refund Policy

Our refund policy varies based on the type of purchase:

Products (Plugins)

• Full 30-day money-back guarantee from the date of purchase
• No questions asked — if you are not satisfied, request a refund
• Applies to all plugins including one-time and license-based products

Custom Development Services

• Refunds are handled on a case-by-case basis based on work completed
• You pay for delivered work up to the point of cancellation
• Unused deposits are refunded in full
• No refunds for completed and delivered projects that meet specifications

Monthly Subscription Services (Google Ads Management)

• Cancel anytime with no penalty
• Current month remains charged (no partial refunds)
• No future charges after cancellation
• Ad spend paid directly to Google is not refundable by us

Consultations and Training

• Refundable if canceled at least 48 hours before scheduled time
• No refund for completed sessions

To be eligible for a refund, the following conditions must be met:

• Request submitted within the applicable refund window (30 days for products)
• Purchase was made directly through our website or authorized channels
• Reasonable attempt was made to use the product or resolve issues with support
• No violation of our Terms & Conditions

Situations Where Refunds May Be Denied

• Requests made after the 30-day window has expired
• Products used in violation of the license agreement
• Custom modifications made to the product code
• Delivered custom development that meets agreed specifications
• Attempts to defraud (e.g., using refund window as free trial repeatedly)

Requesting a refund is simple and can be done in three ways:

Once your refund is approved, processing times vary by payment method:

Refunds are issued to the original payment method used for the purchase. In rare cases, alternative refund methods can be arranged.

For refunded products with license activation:

• Your license key will be deactivated within 24 hours of refund approval
• You must remove and stop using the product on all installations
• Continued use after refund constitutes a violation of our Terms
• Backup files, downloads, and source code must be deleted

In certain circumstances, we may issue partial refunds:

• Multi-domain licenses: If you used the product on some domains, we may prorate the refund
• Custom projects: Refund based on completed vs. incomplete work
• Support extensions: Unused support period may be prorated

Partial refund amounts are determined on a case-by-case basis and communicated before processing.

Before initiating a chargeback with your bank or card provider, please contact us directly. Most issues can be resolved quickly through our support channel.

Unauthorized or fraudulent chargebacks may result in:

• Account suspension
• License deactivation
• Ban from future purchases
• Legal action to recover fees and damages

Products on Sale or Discounted

Discounted products are eligible for refund at the price paid (not the regular price).

Bundle Purchases

If refunding one product from a bundle, the refund amount will be adjusted based on individual product pricing.

Auto-Renewals

Auto-renewal charges can be refunded within 14 days if you did not intend to renew. To avoid this, cancel before the renewal date.

Force Majeure

In cases of natural disasters, wars, pandemics, or other force majeure events preventing service delivery, refunds will be handled fairly and transparently.

We may update this Refund Policy from time to time. Changes take effect when posted on our website. Refund requests are processed under the policy in effect at the time of purchase.

Significant changes will be communicated to existing customers via email.

For refund requests or questions about this policy, contact us:

We are committed to processing refund requests fairly and quickly. Thank you for choosing xixaSoft.