How can we help you?

xixaSoft develops and sells digital software products for e-commerce and web platforms, including Shopware and JTL plugins, themes, extensions, JTL Wawi connectors and automation tools, Google Merchant and product-feed tools, and Laravel-based software products and integrations.

Our head office is in Skardu, Gilgit Baltistan, Pakistan. However, we serve clients worldwide remotely, with a primary focus on Germany, Austria, Netherlands, and the USA.

We were founded in 2020 and have grown to serve 500+ clients across 30+ countries. Our team has over 5 years of hands-on experience in JTL, Shopware, Laravel, and Google Ads.

Yes. xixaSoft digital products are available to customers in supported international markets. Product information and support are provided remotely, with website language options for English, German, and Dutch.

You can contact xixaSoft remotely using the contact options shown on our website. For product questions, include the product name, platform version, and relevant technical details so we can assist you efficiently.

Compatibility is stated on each product page. Our current Shopware product development focuses primarily on supported Shopware 6 versions, while any additional compatibility is explicitly listed with the product.

Our JTL product range can include JTL Shop plugins, themes, extensions, JTL Wawi connectors, automation utilities, and related digital tools. Compatibility and included functionality are stated on each product page.

Supported marketplaces, shops, APIs, and third-party platforms are listed for each connector product. Compatibility depends on the specific product and the interfaces available from the connected platform.

Our Google commerce product category focuses on digital tools for Merchant Center workflows, product feeds, tracking, synchronization, diagnostics, and supported e-commerce integrations.

Our Laravel catalog can include reusable application components, integrations, APIs, modules, developer tools, and software foundations. Exact features, source access, and licensing are stated on the relevant product page.

Selected Laravel products may include REST or GraphQL API components, authentication, rate limiting, versioning, or API documentation. Refer to each product description for the exact included features.

Supported Laravel and PHP versions are specified for each software product. Customers should verify the compatibility information on the product page before purchasing or installing.

Pricing depends on the individual software product, edition, and license. The applicable price and included features are displayed on the relevant product page before purchase.

Software products are offered with clearly presented pricing or license options. Where multiple editions are available, the included features and applicable terms are shown before purchase.

We accept bank transfers (SEPA), credit cards (Visa, Mastercard, Amex), PayPal, and Stripe. For international clients, we can also accept Wise transfers and cryptocurrency in some cases.

Payment is made through the available checkout method when purchasing the selected digital product or license. The total price is shown before the transaction is completed.

Product pages describe the software price and included features. Any required third-party services, platform subscriptions, external accounts, or other dependencies should be identified separately where applicable.

Licensings vary by project complexity. Simple plugins take 2-3 weeks, medium projects take 4-6 weeks, and enterprise projects usually take 8-12 weeks. We provide a detailed timeline in the proposal after our initial consultation.

Our product workflow focuses on defined functionality, development, testing, compatibility checks, documentation, release packaging, and maintained updates for supported versions.

Products may evolve through new releases, fixes, compatibility updates, or feature improvements. Material product requirements and compatibility information are documented with the applicable release.

Product pages, documentation, release information, and our contact channels provide information about features, compatibility, licensing, installation, and support.

Support availability depends on the product and license terms. The applicable product page explains included documentation, updates, compatibility information, and available support.

Where applicable, xixaSoft releases maintenance, compatibility, security, or feature updates for supported products. Update eligibility depends on the relevant product and license terms.

During business hours (Mon-Fri, 9am-6pm PKT), we respond within 2 hours. Enterprise clients with 24/7 SLA get responses within 30 minutes. WhatsApp is the fastest channel with typical responses in 15 minutes.

Check the plugin product page or release information for supported Shopware versions before updating your store. Compatibility updates are provided according to the applicable product and license terms.

Refund eligibility for digital products and plugins is governed by our current Refund Policy and the terms presented at purchase. Please review the applicable policy before completing your order.

Yes. All clients receive proper invoices with company details, tax information (if applicable), and detailed line items. Invoices are provided in PDF format and can be customized for your accounting requirements.

Renewal and cancellation behavior depends on the selected license or subscription. The applicable product and checkout terms explain renewal, cancellation, continued use, and update eligibility.